. Situation Analysis:
This is not a re-hash of the case. Be careful to select only the important facts to show you fully understand the circumstances of this case. Be specific and include examples to illustrate any general statements. Omit superfluous information that does not help to explain what is going on in the case. This situation analysis is critical to setting up your diagnosis of the problem in the next section. It sets the foundation for the problem as well as the rest of the analysis.